Planned Adventure FAQ

How do I reserve seats?

You can reserve a seat online by going to the adventure you want to go on and click the "Claim my ticket" button. You will be redirected to our booking page. It's completely secure and encrypted. A payment for the full amount or deposit is required to reserve your seat, see the specific adventure for more information. 

Are children allowed on your Tours?

All our Tours are family friendly and we welcome children 2 years and older. All passengers, including children, must reserve a seat. Children age 16 and under must be always accompanied by an adult.

Do you offer payment plans?

We offer payment plans directly through our online booking, for Tours $500 or more per person. When using payment plans, you will receive a confirmation email at the time of reservation; however, your ticket will not be available until full payment has been made. Deadline for the final payment varies per Tour, see specific Tour details for more information. We also offer After-Pay for those who qualify. 

Where are the pick-up/drop-off locations?

Pick-up/Drop-off locations vary per Tour, see specific Tour details for more information. 

Do you offer Travel Insurance?

Yes we do!  It is an optional "add-on" you can place in your cart when you make your reservation.  Your insurance purchase is an additional cost,  however, you should have adequate travel, baggage, accident, cancellation, and sickness insurance. You must insure 100 % of the Tour or the insurance will be void. 

When does boarding begin?

Boarding begins up to 15 minutes before departure time.  If you are not there at the departure time, we reserve the right to offer your seat to another passenger and/or depart without you. The amount you paid will not be refunded. 

How does the seating work on a motor coach?

We don't assign seat numbers, so you can take any available seat on the bus. However, upon request we do reserve the front row seats for customers with disabilities.

Can I leave items on the motor coach while on the tour?

Yes, you may leave items on the motor coach while on a tour at your own discretion. Isabella's Travel Adventures is not responsible for stolen or lost items. 

How often does the motor coach stop?

Number and duration of stops depend on the length and type of Tour, but we typically do a rest stop every 2-3 hours. The driver and Adventure Guide are authorized to add a stop at any time by their sole discretion. Also note the Motor Coach does have a bathroom. 

What can I bring on the motor coach?

Each passenger is allowed one carry-on bag on board as long as it fits in the shared overhead compartment and one cooler to be stored under the bus. For multi day Tours each passenger is also allowed one suitcase to be stored under the bus. We recommend bringing a pillow, blanket, and phone charger, since the motor coach has power outlets. You are also welcome to bring snacks. If you are sensitive to noise or lighting, we suggest you bring earplugs and a sleep mask. 

What happens if the tour is delayed or disrupted?

We do our best to ensure the Tours go as planned but circumstances out of our control may arise that could cause a delay in our arrival time or our return home. Isabella's Travel Adventures cannot be held responsible for any consequential losses or damages. This is another reason why travel insurance is important. 

What is the Covid-19 policy?

Isabella's Travel Adventures follows the guidelines put in place by the Centers for Disease Control and Prevention (CDC) and we ask that our travelers do as well.  Isabella's Travel Adventures will not ask for your vaccination status or require you to show proof. However, note that some of our travel destinations do require vaccination and or the use of face masks, so please do your own research. Feel free to ask us and we will gladly share the information we have at the time of booking. Keep watch for any new updates due to ever-changing requirements.

Isabella's Travel Adventures cannot prevent you or your group from becoming exposed to, contracting, or spreading COVID-19 while traveling with Isabella's Travel Adventures. We do everything possible to keep the motor coach cleaned & sanitized during & in-between times of travel as recommended by the CDC.

What is the cancellation policy, terms and conditions?

Bookings for tours are non-refundable and cannot be changed for any reason. If you cancel or ask for an amendment, the amount you paid will not be refunded. Tours require a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund. 

Do you offer gift cards?

Yes! You can purchase them here or feel free to contact us via message or phone at 681-208-9014 for more information.

What form of payment do you accept?

Isabella's Travel Adventures accepts a variety of payment methods directly through our online booking; you can call to make a payment using any major debit or credit card. ACH payments are also accepted .When using ACH, your trip isn't considered as confirmed until your ACH payment has cleared.